Frequently Asked Questions
How long does shipping take?
Shipping times vary depending on the item. Our print-on-demand products are made to order, so please allow additional time for production before shipping. Jewelry items may have different processing times. Once your order ships, you’ll receive a tracking number by email.
Do you offer returns or exchanges?
Because our print-on-demand products are made to order, we generally do not accept returns or exchanges for incorrect sizes, colors, or change-of-mind purchases. For jewelry and other non made to order items, return eligibility may vary. Please review the product details and contact us if you have any questions before placing your order.
What if my item arrives damaged or has a printing issue?
We’re happy to help! If your item arrives damaged, defective, or with a printing issue, please contact us within 30 days of delivery with your order number and clear photos of the issue. We’ll review the situation and work with you on an appropriate resolution, such as a replacement or refund.
What if I receive the wrong item?
If you receive an incorrect item, please contact us as soon as possible with your order number and clear photos of the item received. We’ll look into the issue and help make things right.
What if my package is lost or never arrives?
If your package appears to be lost or hasn’t arrived within the expected delivery window, please contact us with your order number and tracking information. We’ll help investigate the shipment and guide you through the next steps.
Can I cancel or change my order?
Our print-on-demand products may enter production shortly after an order is placed. If you need to cancel or change your order, please contact us as soon as possible. Changes and cancellations cannot be guaranteed once production or fulfillment has begun, but we’ll do our best to help.
For jewelry and other ready-to-ship items, please reach out as soon as possible if you need to make a change before your order ships.